SAP Knowledge Base Article - Preview

1827965 - CRM Service request Date calculation is not working when priority value is moved from blank

Symptom

  • Header date calculation is not happening when priority is changed from blank to any other in service request.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 2006s 2.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

Service request , Priority , SRV_RREADY, SRV_RFIRST , empty, CRMV_EVENT, BUS2000223, CRM_SRQM_DATES_UPDATE_HEAD_EC, AFTER_CREATE, APPOINTMENT , KBA , CRM-BTX-SRQ-SLA , Service Level Management , CRM-BF-DAT , Date Management , Problem

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