1827116 - Rating not determined (Grey) at SAP EarlyWatch Alert | SAP Knowledge Base Article

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1827116 - Rating not determined (Grey) at SAP EarlyWatch Alert

Symptom

In SAP EarlyWatch Alert (EWA) the rating is not determined (grey rating):

Section 1 Service Summary of the document shows message:

Some essential service data for the EarlyWatch Alert session is missing. Therefore, no rating is assigned.
Check the details in the "Service Preparation and Service Data Quality"
section.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager Diagnostics

Product

SAP Solution Manager 7.1

Keywords

Ursachenanalyse, Transaktion, Systemlastanalyse, ACTIVETHREADSCOUNT / metric type: JAVA MEMORY USAGE , metric name: EFFECTIVE OLD SPACE USAGE (%) / metric type: JAVA MEMORY USAGE , metric name: FULLGC FRACTION (%) used in section 'Java System Data for'. Metrik No performance data is returned from BW Infocube Infocube 0SMD_MPEH, metric type Application Threads metric name: ACTIVETHREADSCOUNT used in section Java System Data for No performance data is returned from BW InfoCube. Infocube: 0SMD_MPEH , metric type: JAVA MEMORY USAGE , metric name: % GC TIME (LAST 5 MINUTES) used in section 'Java System Data for No performance data is returned from BW InfoCube. Infocube: 0SMD_MPEH , metric type: JAVA MEMORY USAGE , metric name: EFFECTIVE OLD SPACE USAGE (%) No performance data is returned from BW InfoCube. Infocube: 0SMD_MPEH , metric type: JAVA MEMORY USAGE , metric name: FULLGC FRACTION (%) Hardware Capacity checks could not be run successfully due to missing data , KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , Problem

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