You use CRM Interaction Center and are facing a problem with business transactions. You want to figure out the right application component:
- To search for SAP Notes or KBAs in the support portal.
- To open a customer incident on the support portal via solution manager for a new bug you have identified in your system.
Additionally, you want to get access to related master KBAs.
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
supportability , how to find documentation , OneOrder , KBA , crm-ic-bf , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-FRW , Framework , CRM-IC , Interaction Center WebClient , How To
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.