1823428 - CRM IC business transactions: how to figure out the right component for SAP Notes/KBA search or customer incident | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

1823428 - CRM IC business transactions: how to figure out the right component for SAP Notes/KBA search or customer incident

Symptom

You use CRM Interaction Center and are facing a problem with business transactions. You want to figure out the right application component:

  • To search for SAP Notes or KBAs in the support portal.
  • To open a customer incident on the support portal via solution manager for a new bug you have identified in your system.

Additionally, you want to get access to related master KBAs.


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

supportability , how to find documentation , OneOrder , KBA , crm-ic-bf , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-FRW , Framework , CRM-IC , Interaction Center WebClient , How To

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