SAP Knowledge Base Article - Preview

1823268 - CRM UI displays "Confirmed" messages when searching for "Not Confirmed" messages - Solution Manager

Symptom

In Solution Manager IT Service Management, when we are searching for 'Not Confirmed' tickets, the search results show some 'confirmed' tickets with status 'confirmed MPT Exceeded'.


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Environment

SAP Solution Manager 7.1 and later

Product

SAP Solution Manager all versions

Keywords

Find, Incidents, AIC_INCIDENT_S, BSP_WD_CMPWB, sm_crm, crm_ui, STRUCT.DESCRIPTION, search, description , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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