You have realized that the constant polling from CRM IC Webclient to CRM server slows down CRM IC Webclient performance and you want to decrease the network traffic.
- You use CRM7.0 EHP1 or higher with activated business function CRM_IC_CEBP
- You want to use alerts to provide customer specific information to your IC agents during customer interactions based on events
performance httpwatch APC , KBA , CRM-IC-ALT , Alerts , CRM-IC-RDI , Rule-Driven Interactions , CRM-IC-FRW-MES , Messaging , How To
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