SAP Knowledge Base Article - Preview

1822403 - CRM IC How to enhance a global custom controller for CRM IC Webclient

Symptom

You want to enhance one of the global custom controller used in IC but your coding is not taken into account.


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Environment

SAP CRM Interaction Center starting with 2007 for custom controllers which get called by method GET_CUSTOM_CONTROLLER of CL_BSP_WD_CONTROLLER.

Business Roles of type B IC Webclient Business Role

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

Keywords

CRMCMP_BPIDENT CRMCMP_UIEVENTS ICCMP_BT_GLOBAL ICCMP_FEEDBACK GET_CUSTOM_CONTROLLER , ABAP extensibility , enhancement set , KBA , CRM-IC-FRW , Framework , How To

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