SAP Knowledge Base Article - Preview

1821625 - Crystal Reports 2011 and legacy Crystal Reports fail to refresh with ODBC connection

Symptom

When trying to refresh a migrated or newly created Crystal Report in the viewer, it returns the following error messages:

The viewer could not process an event. Error in File <report name>
Failed to load database information. []---- Error code:0 [CRWEB00000119]
Show Details:   "failed to open connection"

screenshot.JPG

 


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Environment

  • Business Intelligence Platform (BI) 4.0, any patch level
  • all Unix platforms
  • 32 bit and 64 bit ODBC connections required on same server

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

Failed to load database information,  Error code:0 [CRWEB00000119], CRWEB00000119,  "failed to open connection", odbc, BI 4, BI4, BI 4.0, Linux, Solaris, BOE_USE_32BIT_ENV_FOR, 13, 32bit 64bit, 32 vs 64, 32 bit 64 bit, cr2011, Crystal Reports 2011, legacy Crystal Reports, Solaris, Linux, Unix, odbc.ini, odbc32.ini
  , KBA , BI-BIP-CRS , SAP Crystal Reports Server , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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