SAP Knowledge Base Article - Preview

1821038 - Error "Transaction XXXXXXXXXX is being processed by user XXX" when try to edit an Incident in CRM Web UI

Symptom

Editing a message or an Incident or Service Request gives the following error message:
"Transaction XXXXXXXXXX is being processed by user XXX
Message no. CRM_ORDER013"


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Environment

SAP Solution Manager 7.1 and above

Product

SAP Solution Manager 7.1

Keywords

ITSM, display, Creator, role, management, CRM WEB UI, Ticket, click, Agent, Block, locked, unlock, support, service team, workcenter, CRMD_ORDER , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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