1819420 - Result of Last n interactions is incorrect - the view does not display the expected documents and activities | SAP Knowledge Base Article

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1819420 - Result of Last n interactions is incorrect - the view does not display the expected documents and activities

Symptom

System is returning another transaction type such as TELEPHONE/E_MAILS activities of type Z002; even though the sales documents were created prior.


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Environment

  • SAP Customer Relationship Management 2007
  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

Incorrect transaction types displayed, Interaction Records, Interaction history last interactions, CL_ICCMP_BT_LASTINTERACTI_IMPL, GET_LAST_INTERACTIONS. , KBA , CRM-IC-INR , Interaction Record , Problem

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