1818250 - 500 Internal Server Error when accessing useradmin | SAP Knowledge Base Article

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1818250 - 500 Internal Server Error when accessing useradmin

Symptom

  1.  A 500 Internal Server Error page is displayed when users attempt to access the User Administration management console by choosing User Administration on the AS Java start page or by requesting it with application alias /useradmin e.g. http://<FQDN>:50000/useradmin
    500_error.png
  2. /userAdminServlet is appended to the URL in the browser's address bar e.g. http://<FQDN>:50000/useradmin/userAdminServlet

  3. The following exception is written in the server traces each time access to the management console it attempted:#Error#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#com.sap.ASJ.web.000137#BC-JAS-SEC-UME#sap.com/com.sap.security.core.admin#005056A912FD00320000000000001890#3934950000000004#sap.com/com.sap.security.core.admin#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#J2EE_GUEST#0##197159A26EFB11E2818D0000003C0AE6#5fc5dcbd6efa11e2a73d005056a912fd#5fc5dcbd6efa11e2a73d005056a912fd#0#Thread[HTTP Worker [@372852086],5,Dedicated_Application_Thread]#Plain##
    Cannot process an HTTP request to servlet [WDRedirectServlet] in [useradmin] web application.
    [EXCEPTION]
     com.sap.engine.services.security.exceptions.BaseSecurityException:
     at com.sap.engine.services.security.restriction.Restrictions.checkPermission(Restrictions.java:73)
     at com.sap.engine.services.security.restriction.Restrictions.checkPermission(Restrictions.java:54)
     at com.sap.engine.services.security.userstore.context.UserContext.fillSubject(UserContext.java:280)
     at com.sap.engine.services.servlets_jsp.server.security.PrivilegedFillSubject.run(PrivilegedFillSubject.java:38)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.services.servlets_jsp.server.application.SessionServletContext.getSubject(SessionServletContext.java:642)
     at com.sap.engine.services.servlets_jsp.server.application.ApplicationContext.getSubject(ApplicationContext.java:1134)
     

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Environment

  • SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 2 for SAP NetWeaver 7.0
  • SAP enhancement package 3 for SAP NetWeaver 7.0
  • SAP NetWeaver 7.3
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver Composition Environment 7.1
  • SAP enhancement package 1 for SAP NetWeaver Composition Environment 7.1
  • SAP NetWeaver Composition Environment 7.2

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver Application Server for Java 7.1 ; SAP NetWeaver Application Server for Java 7.2 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 1 for SAP NetWeaver Application Server for Java 7.1

Keywords

500 Internal Server Error useradmin Cannot process  HTTP request servlet WDRedirectServlet application , KBA , BC-JAS-SEC-LGN , Logon, SSO , BC-JAS-SEC-UME , User Management Engine , Problem

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