You have a requirement that UI fields needs to be checked in CRM Web UI when you change the user status of the incident. If the mandatory fields are empty, an error message is sent, and the user status is not changed.
Solution Manager 7.1 SP05 and above
SMIN, YMIN, SMIN0001, YMIN0001, ZMIN0001, CRM_UI , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To
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