1816439 - General slowness with Business Objects Enterprise XIR3.1 and BI4.0 when using Oracle as CMS DB | SAP Knowledge Base Article

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1816439 - General slowness with Business Objects Enterprise XIR3.1 and BI4.0 when using Oracle as CMS DB

Symptom

  • Logon to Enterprise InfoViewApp or BILaunchpad is slow to respond.
  • Objects in InfoViewApp or BILaunchpad Home page are slow to display.
  • Browsing Public Folders in InfoViewApp or BILaunchpad is slow.
  • Further investigation into Oracle CMS DB performance may show lock contentions within CMS_InfoObjects7 table  - this is completely normal but, in certain circumstances, mentioned below, the lock(s) remains for a longer time interval, causing a longer wait time than normal.
  • Oracle DB monitoring tool (Grid Control), may show an increase in CPU usage
  • Lock contention time may be noticed more during higher concurrent logons and increased scheduling activity.

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Environment

  • SAP BusinessObjects Enterprise XI 3.1
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0 / 4.1
  • Oracle as Central Management Server database (CMS) repository.

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

slow, navigate, refresh, bo, 3.1, 4.0, 4.1, oracle, cms, database, difficult, hang, freeze, performance, grid, contention, lock, long, time, response, folder, report , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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