1816039 - CCtr - Old E-mails found in the table activity for a queue(s) that doesn't exist anymore | SAP Knowledge Base Article

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1816039 - CCtr - Old E-mails found in the table activity for a queue(s) that doesn't exist anymore

Symptom

  • Your system has very old E-mails in the table activity.
  • The status of the mails is allocated, but the queue doesn't exist anymore.

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Old activity data, Old email, Database maintenance, Purge Old emails, Cleanse emails, Cleaned old emails. , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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