SAP Knowledge Base Article - Preview

1806647 - Recent items not updated when 'End' button is clicked

Symptom

  • The navigation bar profile of CRM IC Webclient uses Recent Items Functionality.
  • The link group 'Recent Items' cannot be seen. In certain scenarios, it is displayed but you find some malfunction in the system.
  • The 'Recent Items' is not updated when you save and navigate from a transaction or End the Interaction using 'End' Button.

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Environment

CRM Interaction Center:

  • SAP Customer Relationship Management 2007
  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement pack
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

Keywords

IC WebClient, Recent Items,  End button .
, KBA , CRM-IC , Interaction Center WebClient , CRM-IC-FRW , Framework , Problem

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