Escalation Agent is not read by the Workflow even having defined and configured the "GRAC_SPM_ESCALATION_MANAGER_AGENT" within MSMP.
Fire Fighter Log Report Review Workflow, Escalation Agents, Maintain Agents, Directly Mapped User, SPM ESCALATION MANAGERS, GRAC_SPM_ESCALATION_MANAGER_AGENT, FF Log Report Review Workflow in MSMP , KBA , features and functionality , GRC-SAC-EAM , Emergency Access Management , Problem
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