SAP Knowledge Base Article - Preview

1802486 - SCCtr 7- Slow and unstable CDT call handling


  • CDT Performance issue is slow
  • Delay in dialing
  • Delays in allocating calls
  • Slow call handling in general
  • Delayed call routing/audio device disconnects/dropping calls
  • Delays in typing numbers
  • Spinning wheel



SAP Contact Center 7.0


SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0


CDT performance, latency, slow call handling, MS ForeFront, McCafee, Antivirus, Scanner, slow, softphones, Terminals CCtr .log , KBA , performance , slowness , cdt slow , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.