1802486 - SCCtr 7- Slow and unstable CDT call handling | SAP Knowledge Base Article

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1802486 - SCCtr 7- Slow and unstable CDT call handling

Symptom

  • CDT Performance issue is slow
  • Delay in dialing
  • Delays in allocating calls
  • Slow call handling in general
  • Delayed call routing/audio device disconnects/dropping calls
  • Delays in typing numbers
  • Spinning wheel

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Environment

SAP Contact Center 7.0

Product

SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

CDT performance, latency, slow call handling, MS ForeFront, McCafee, Antivirus, Scanner, slow, softphones, Terminals CCtr .log , KBA , performance , slowness , cdt slow , CRM-CCI , Contact Center Infrastructure , Problem

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