In order to be able to receive a service in your solution manager, you must register the relevant system within a solution at SAP.
Even though the process has been completed the system cannot be found at SAP side.
You're interested in troubleshooting the process to be able to find the issue and register the system/solution correctly.
SAP Solution Manager 7.1
register solution at SAP, SAP delivered services , KBA , SV-SMG-OP , Solution Directory , SV-SMG-SER , SAP Support Services , SV-SMG-SVD , Service Delivery (and Planning) , Problem
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