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1789671 - "Too many entries in lock table AIC_ICT_LOCK_UPD" Error during "Refresh Message Status" Job cancellation

Symptom

Job "Refresh Message Status" (Program "AI_CRM_IM_UPDATE_FROM_SAP" for Solution Manager 7.1) is canceled with below error:
Report canceled. Too many entries in lock table AIC_ICT_LOCK_UPD
Job cancelled after system exception ERROR_MESSAGE

"Message No. AI_CRM_IM_ICT_EXCH062"


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Environment

SAP Solution Manager 7.1 and above

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Incident management, RNOTIFUPDATE07, deleted, SOLMAN_BTC, report, SAP, messages , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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