1784878 - The group responsible is not updated when reserving a transaction in Agent Inbox | SAP Knowledge Base Article

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1784878 - The group responsible is not updated when reserving a transaction in Agent Inbox

Symptom

After the agent reserves a transaction in Agent Inbox, the agent is set as the employee responsible for this transaction but the organization where the agent belongs to is not set as the group responsible for this transaction.


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

service group, service team, responsible group, edit, reserve, redetermine, organization unit, DETERMINE_GROUP_RESPONSIBLE, CRM_IC_INBOX_BADI , KBA , CRM-IC-UNI , Agent Inbox , Problem

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