SAP Knowledge Base Article - Preview

1781725 - Java error when displaying Surveys in CRM Survey Suite and WebUI

Symptom

  • Using Internal JTS ( Java Transaction server)  CATserver, we get below Java error when Survey is clicked.
  • After upgrading kernel patch to 7.20 (or higher), click the Questionnaires tab survey preview gives below error.
  • Trying to edit a survey in SAP CRM gives Java Error.

The error message is the following:

  Can't create processor: com.inqmy.lib.jaxp.TransformerFactoryImpl (java.lang.ClassNotFoundException:
  com.inqmy.lib.jaxp.TransformerFactoryImpl) (class com.sap.cat.survey.xslt.XsltProcessor$Proecssor$processing.

Survey_suite.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Customer Relationship Management (All versions)
  • SAP enhancement package for SAP CRM (All versions)
  • SAP enhancement package for SAP CRM, version for SAP HANA (All versions)

Product

SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

JTS catserver,Java error , SET_CATSERVER_ABAP , CL_SURVEY_CATSERVER , ABAP CATServer ,  Internal JTS CATserver , Runtime error OBJECTS_OBJREF_NOT_ASSIGNED , "StandardSurveyWithGenerators.getPreparedSurveyXml(): can’t create processor:com.inqmy.lib.jaxp.TransformerFactoryImpl(java.lang.ClassNotFoundException:com.inqmy.lib.jaxp.TransformerFactoryImpl)( class com.sap.cat.survey.xslt.XsltProcessor$ProcessingE ) " , KBA , sapxmltoolkit.jar , cl_survey_catserver , can't create processor , jts cats , jts , CRM-BF-SVY , Survey Suite , CRM-BTX-BF-SVY , Survey , Problem

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