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1781678 - Failed to update setup engine executables error occured while installing SAP BusinessObjects Business Intelligence (BI) 4.x

Symptom

  • Error message Failed to update setup engine executables. Program will exit. shows up for example when:
    Installing a new version of the product
    Upgrading an existing version of the product

  • In setupengine.log file, the following entries are found:

    Copying folder setup.engine...
    Copying files from old setup engine for backwards compatibility...
    Error: Failed to copy: <BOBJINSTALLDIR>/InstallData/setup.engine/XERCES27_LICENSE.txt to: <BOBJINSTALLDIR>/InstallData/setup.engine_temp
    Error: Class name: N4Poco25FileAccessDeniedExceptionE
    Error: Display text: Access to file denied: <BOBJINSTALLDIR>/InstallData/setup.engine_temp/XERCES27_LICENSE.txt
    CopyFilesAndMaybeUpdatePermissions(): Attempt #1 failed.
    Error: Failed to copy: <BOBJINSTALLDIR>/InstallData/setup.engine/XERCES27_LICENSE.txt to: <BOBJINSTALLDIR>/InstallData/setup.engine_temp
    Error: Class name: N4Poco25FileAccessDeniedExceptionE
    Error: Display text: Access to file denied: <BOBJINSTALLDIR>/InstallData/setup.engine_temp/XERCES27_LICENSE.txt
    CopyFilesAndMaybeUpdatePermissions(): Attempt #2 failed.
    Error: Display text: Access to file denied: <BOBJINSTALLDIR>/InstallData/setup.engine_temp/XERCES27_LICENSE.txt
    CopyFilesAndMaybeUpdatePermissions(): Attempt #20 failed.
    Error: Couldn't copy: <BOBJINSTALLDIR>/InstallData/setup.engine/XERCES27_LICENSE.txt to: <BOBJINSTALLDIR>/InstallData/setup.engine_temp. Giving up.
    Error: Error updating installed version of the setup engine. Aborting..
    Error: Can't update the installed setup engine executables. Aborting.
    Error: Failed to update setup engine executables. Program will exit.
    PerlUISession::ShowMessage() called.
    PerlUISession::ShowMessage(): source = <BOBJINSTALLPACKAGEDIR>/dunit/product.boe64.patch-4.0.5.0-core-32/actions/ShowDisplayMessage.pm
    set Value Title = Failed to Update
    set Value Message = Failed to update setup engine executables. Program will exit.

  • Another example of a log which results in the same error message:

    CopyFilesAndMaybeUpdatePermissions(): Attempt #20 failed.
    Error: Couldn't copy: <BOBJINSTALLPACKAGE>\setup.exe to: <BOBJINSTALLDIR>. Giving up.
    Error: Error updating installed version of the setup engine. Aborting..
    Error: Can't update the installed setup engine executables. Aborting.
    Error: Failed to update setup engine executables. Program will exit.
    UI thread has terminated properly
    SqliteManifest's sqlite db is successfully closed at <BOBJINSTALLDIR>\InstallData\WorkingManifest.sqlite
    Closed manifest <BOBJNSTALLDIR>\InstallData\WorkingManifest.sqlite
    Exiting Windows wmain function


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

bi40, bi4, install, upgrade, fail, cannot, error, issue, problem, setup, boe, setupengine, platform, client tools, server, linux, windows, sp, service pack, update , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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