SAP Knowledge Base Article - Preview

1771145 - CRM-IU: Integration of UTIL_SALES components into an UTIL_IC role

Symptom

  • Events like 'End_Contact', 'Cancel' or Clear_Interaction' are not triggered.
  • Navigation problems within the Web client.
  • Errors in Interaction Record Handling.
  • Handling in Overview-Pages is not correct or the expected one.
  • Contract management processes don't work properly.
  • Within contract management processes wrong items are processed.
  • Errors in date handling in contract and quotation processes.
  • It is not possible to save all data successfully.
  • Wrong or incomplete database entries are created.

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Environment

SAP CRM-IU - CRM for Utilities

Product

SAP Customer Relationship Management 2006s 2.0 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

C&I, KAM, role, views, mixed scenario, workbench components , KBA , CRM-IU , Utilities Industry , How To

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