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1767633 - SIA node is not getting created during BI4 install

Symptom

  • During the install of SAP BI 4.0, the installation with default SQL Server DB completed successfully; however the Server Intelligence Agent (SIA) was not getting created at the end.
  • Install logs show following errors indicative of SIA and CMS unable to startup on the server

  • 14:02:12.433  server may be down (FWM 01003) connect timed out
    detail:Server <HOSTNAME>:6400 not found or server may be down (FWM 01003) connect timed out] message [Server <HOSTNAME>:6400 not found or server may be down (FWM 01003)].
    [InstallEntDfoWrapper.Connect] Connection Failed. Please retry...
    ---
    14:02:42.512 [InstallEntDfoWrapper.main] Connection Failed. Could not connect to CMS [<HOSTNAME>:6400]
    ---
    14:35:29.495 2012/08/28, 02:35:29: cmdLine: ["C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\bin\java.exe" -Dtracelog.logdir="C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Logging\\" -jar "C:\Program Files (x86)\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\java\lib\cmslogon.jar" "<HOSTNAME>:6400" Administrator "********" secEnterprise "C:\\Program Files (x86)\\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\\Logging\\\\\\waitforcms.log"]
    ---
    --
    15:09:55.373 2012/08/28, 03:09:55: RunRedistProgram: return value 1
    15:09:55.373 2012/08/28, 03:09:55: ... waited for 1200 seconds ...
    15:10:25.373 2012/08/28, 03:10:25: CMS is not started, giving up
    15:10:25.373 Error: *** Action failed.

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Environment

SAP BusinessObjects BI 4.0 Platform
Supported Windows 2008 Servers

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

addnode fail create port block repair corrupt recreate node , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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