1767444 - Can’t access portal as assigned desktop is corrupt | SAP Knowledge Base Article

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1767444 - Can’t access portal as assigned desktop is corrupt

Symptom

  • Users are unable to logon onto the portal as the desktop assigned to the user is corrupt
  • Users may receive error: red exclamation mark along with a link for "Log Off" similar to below:

 red exclamation.PNG

  • Users may receive the following error when trying to login
    "Error occurred while trying to access framework page:
    pcd:portal_content/<...>/frameworkpage, The object does not exist or you
    are not authorized to access it..."
  • An error similar to the following can be found within the default trace file;
    [EXCEPTION]
    com.sap.portal.desktop.BadDesktopException: Could not get desktop with URL portal_content/ABC/Systeme/com.ABC.Portal_Desktop/ABC_7_31_Desktop theme=sap_tradeshow
    at com.sap.portal.desktop.DesktopService.getAndHangDesktop(DesktopService.java:533)
    at com.sap.portal.desktop.DesktopService.getCurrentFrameworkPageUrl(DesktopService.java:1435)
    at com.sapportals.portal.navigation.LightningHelperService.getFrameworkPageAttributesValues(LightningHelperService.java:169)
    at com.sapportals.portal.navigation.fpm.util.PhaseConfiguration.prepareAttributes(PhaseConfiguration.java:71)

Read more...

Environment

  • Enterprise Portal
  • Netweaver 700 and higher

Product

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

'Portal login'; 'Fail'; 'com.sap.portal.desktop.BadDesktopException'; 'red'; 'exclamation' , KBA , EP-PIN-NAV , Navigation , How To

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