1763180 - CRM-IU: no IS-U specific checks in contract management | SAP Knowledge Base Article

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1763180 - CRM-IU: no IS-U specific checks in contract management

Symptom

Contract management processes can be performed successfully in CRM, but lead to entries in transaction ECRMREPL in IS-U:

  • A contract already been billed in IS-U can be reversed or ended in CRM.
  • A product change can be performed in CRM in an already billed period in IS-U.
  • The contract start date can be changed in CRM, although the contract is billed in IS-U.
  • It is possible to reverse the contract end in CRM, although the contract is finally billed in IS-U.
  • It is possible to reverse the contract in CRM although accounting documents exist

Possible error messages which could occur in transaction ECRMREPL: 

  • Contract '123456' already billed up to DD.MM.YYYY.
  • Field Meter reading unit (or rate category) may not be changed until the start of the current billing period.
  • Move-in (or Move-out) for contract '123456' could not be reversed.
  • A Budget Billing Plan already exists for contract '123456'.
  • Documents  ‘1234567890’  have not been reversed

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Environment

  • SAP CRM-IU - CRM for Utilities
  • SAP IS-U/CCS - Industry Solution for Utilities / Customer Care & Service

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

Vertrag, Prozess, Fehler, Produktwechsel, Storno, Einzug, Auszug, abgerechneter Zeitraum, abgerechnete Zeitscheibe, Anlagenzeitscheibe, Tariftyp, Ableseeinheit , KBA , CRM-IU-IC , Interaction Center , IS-U-CS-CRM , Integration CRM , How To

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