1761672 - SBOP BI 4.0: The platform services are unavailable and Central Management Console displays "Error: Server SERVERNAME:6400 not found or server may be down (FWM 01003) null" on logon attempt | SAP Knowledge Base Article

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1761672 - SBOP BI 4.0: The platform services are unavailable and Central Management Console displays "Error: Server SERVERNAME:6400 not found or server may be down (FWM 01003) null" on logon attempt

Symptom

  • The Central Management Console (CMC), BI Launch Pad and other web-application are available, but a login attempt fails with "Error: Server SERVERNAME:6400 not found or server may be down (FWM 01003) null"
  • (re-)Starting Service Intelligence Agent (SIA) spawns only CMS process and no other SAP BusinessObjects BI Platform 4.0 processes start

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Environment

  • SAP BusinessObjects BI Platform 4.0
  • Microsoft SQL Server 2008
  • Microsoft Windows Server 2008 R2

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

transaction log, trim, shrink, CMC, login, CMS.exe, single, SIA, restart, FWM, unable, cannot, BI Launch Pad, BILP, process, MS SQL, 01003, unavailable, null, not found or server may be down , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , Problem

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