1761521 - How to migrate PCUI to CRM Web UI - PCUI (people centric user interface) cannot be started after CRM upgrade | SAP Knowledge Base Article

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1761521 - How to migrate PCUI to CRM Web UI - PCUI (people centric user interface) cannot be started after CRM upgrade

Symptom

  • A CRM system was upgraded to CRM 7.0 or higher. After the upgrade, PCUI (people centric user interface) can't be started. 
  • Browser shows error "Business Server Page (BSP) error: Access to URL ...crm_bsp_frame... is forbidden".

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • CRM PCUI is used instead of Web UI
    How to judge whether you are using PCUI or web ui? Please refer to "See Also" section.
  • The security XSRF flag has been introduced in the system 
    How to judge whether XSRF flag has been introduced? Please refer to "See Also" section.

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

security token, crm_bsp_frame/url, CRMC_PCUITOOLS, crm_bsp_frame, select_old.htm, entrypoint.do, XSRF, 1458171, 1118231, 1708015, 1115493, portal, full integration , KBA , CA-WUI , WebClient UI , CA-GTF-PCF , obsolete: People Centric UI Framework , CRM-PCF , obsolete: People Centric UI Framework , How To

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