SAP Knowledge Base Article - Preview

1758340 - "Fail to retrieve the logon ticket, please contact the Administrator" when connecting to SAP NetWeaver BI system using Xcelsius / Dashboards

Symptom

Getting the following error message:

"Fail to retrieve the logon ticket, please contact the administrator" when connecting to SAP BI using Xcelsius 2008.


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Environment

  • Xcelsius 2008
  • Netweaver 7.x and above.

Product

SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Xcelsius Enterprise 2008 ; SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

SSO, BW, dashboards, dashboard, Fail to retrieve the logon ticket, please contact the Administrator , KBA , BI-RA-XL , Dashboards and Presentation Design , Problem

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