SAP Knowledge Base Article - Preview

1755271 - Message Processor cannot change the incident status to Confirmed or Withdrawn

Symptom

  • Message Processor is unable to confirm incident.
  • Status Confirmed or Withdrawn are not available in CRM_UI/SM_CRM .
  • Status Confirmed or Withdrawn cannot be selected in incident.
  • All the incident toolbar is disabled.

Read more...

Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

CRM_UI, SM_CRM, Incident Management, Incident, status, confirmed, processor, withdrawn, AI_CRM_IM_ORDER_STAT, 7.1, 7.2 , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.