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1755271 - Message Processor cannot change the incident status to Confirmed or Withdrawn


  • Message Processor is unable to confirm incident.
  • Status Confirmed or Withdrawn are not available in CRM_UI/SM_CRM .
  • Status Confirmed or Withdrawn cannot be selected in incident.
  • All the incident toolbar is disabled.



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CRM_UI, SM_CRM, Incident Management, Incident, status, confirmed, processor, withdrawn, AI_CRM_IM_ORDER_STAT, 7.1, 7.2 , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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