1741109 - ITSM 7.1 - Generation of IBase Components is not working | SAP Knowledge Base Article

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1741109 - ITSM 7.1 - Generation of IBase Components is not working

Symptom

With Solution Manager 7.1 Support Package 5, technical systems from the LMDB are created as object components in the IBase. This enables you to use them in ITSM scenarios (incident, problem, and Change Management).
If an IBase text component exists, it is retained and simply enhanced with the IObject number.

This activity is done during the solman_setup.

Some error can appears during this generation of IObject:

  • IBase components are not generated for the LMDB / CMDB Integration
  • The search for IBase components in the Change Request Management (Charm) doesn't work, the IBase isn't found

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Environment

  • SAP Solution Manager 7.1
  • Support Package SAPKITL705, SAPKITL706, SAPKITL707 or SAPKITL708
  • with SAPKITL709 the steps are included in the SOLMAN_SETUP in the correct way

Keywords

IBase search, IBase component missing. , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem

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