SAP Knowledge Base Article - Preview

1734932 - Interaction record is appearing in "My Appointments Today"

Symptom

In SAP CRM Interaction Center (IC), when an Interaction Record is created automatically by ending the interaction, it is appearing as an appointment under "My Appointments Today" in home page.


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

CRMC_ACT_CATEGOR, F (appointment) , CL_CRMCMP_G_TODAYSAPPTMNT_IMPL, CRMCMP_GS_WC/TodaysApptmnt , KBA , CRM-IC-INR , Interaction Record , CRM-BTX-ACT , Activity Management , How To

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