1733890 - Error: "Failed to load database information" for Crystal Reports based on Oracle database | SAP Knowledge Base Article

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1733890 - Error: "Failed to load database information" for Crystal Reports based on Oracle database

Symptom

  • The following error message is received when refreshing Crystal Reports based on Oracle database from Central Management Console(CMC) / BI Launchpad
    Failed to load database information. [] ---- Error code:0 [CRWEB00000119]
  • Schedule of the same report fails with the following error message:
    Failed to load database information. [CRCAF00000020]

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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • Supported Oracle Database
  • Supported Microsoft Windows Server
  • Crystal Reports 2011 / 2013 / 2016

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

Error code:0 [CRWEB00000119], [CRCAF00000020], Failed to load database information, Oracle, schedule failing, crystal reports failing, BI 4.0, R4, Aurora, 4.1 cr2011 cr2013 11 12 11g 12g connectivity configure configuration 32 64 bit 32bit 64bit clients drivers, windows window middleware environment variable 4.x 4.1 4.2 ORACLE_HOME ORACLE_HOME32 LIBPATH LIBPATH32 BOE_USE_32BIT_ENV_FOR AIX Linux RHEL SUSE 2011 2013 2016 , KBA , BI-BIP-CRS , SAP Crystal Reports Server , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , Problem

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