1726392 - The 'Number of Indexed Documents' value stuck at 0 in Platform Search Application due to database locks | SAP Knowledge Base Article

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1726392 - The 'Number of Indexed Documents' value stuck at 0 in Platform Search Application due to database locks

Symptom

  • No results are returned when users search for documents in BI Launchpad 
  • The number of documents that are shown as indexed in the CMC (Central Management Console) -> Applications -> Platform Search is always 0 and never increases, even though the index shows as running

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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • All Supported Operating Systems
  • All Supported CMS Databases

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

platform search, cms, lock, index, zero BI 4.x 4.0 4.1 4.2 BI BIP bipsearch tskba , KBA , BI-BIP-SCH , BI platform search , Problem

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