SAP Knowledge Base Article - Preview

1712531 - Workflow 'Send Mail' step goes into error

Symptom

  • You use workflow and within your workflows you use the 'Send Mail' step to send mails to users or directly to email addresses.
  • People stop receiving mails.
  • Your workflows go into status error due to the Send Mail step. You see the following error messages in the workflow log.
    • Message no. WL821 - Work item 000000014021: Object 000000014021 method SENDTASKDESCRIPTION cannot be executed
    • Message no. SO023 - Document <XXXXXXXXXX> could not be sent

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Environment

  • SAP Business Workflow
  • SAP Netweaver

Product

SAP NetWeaver all versions

Keywords

SWF_WORKFLOW, WFMSTD, SELFITEM, SENDTASKDESCRIPTION, &ADDRESSSTRINGS&, SOST, TypeID, SO_NEW_DOCUMENT_SEND_API1, SWW_SRV_MAIL_SEND, SO_DOCUMENT_SEND_API1, SOFM.SEND, Mail, versand, SO023 , KBA , BC-BMT-WFM-RUN , Runtime , BC-BMT-WFM , Business Workflow , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , Problem

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