1711203 - "Failed to retrieve the cluster name from the database. Reason: Parser failed to initialize" error on Configuration tab in SIA properties | SAP Knowledge Base Article

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1711203 - "Failed to retrieve the cluster name from the database. Reason: Parser failed to initialize" error on Configuration tab in SIA properties

Symptom

  • The CMS (Central Management Server) fails to start after a reboot following a recent installation or support package upgrade
  • In the CCM (Central Configuration Manager), in the properties of Server Intelligence Agent (SIA), on configuration tab, getting the error: Failed to retrieve the cluster name from the database. Reason: Parser failed to initialize.
  • In the SvcMgr logs in Logging directory following error is noticed:

 .\sqlruleClasses.cpp:294:-: TraceLog message 1
|5b1d4898-5a1f-e634-8981-3f69d49b8a25|2012 04 23 21:46:23:993|-0700|>>|A| |SvcMgr|11772|4996|| ||||||||||||||||||||||assert failure: (.\sqlruleClasses.cpp:294). (false : jsqlprs::findDFA_LLR(): Cannot find sqlrule.llr and sqlrule.dfa. Please check your Business Objects executable directories. Alternatively, you can set the SQLRULEDIRECTORY system environment variable.).


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

ccm, config, unable, fail, cms, cluster, sqlrule , KBA , biinst , emkba , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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