1709737 - Error on accessing Support, Creating a system object or opening a folder after upgrade to Portal 7.3 and above | SAP Knowledge Base Article

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1709737 - Error on accessing Support, Creating a system object or opening a folder after upgrade to Portal 7.3 and above

Symptom

  • Upgrade to SAP Netweaver Enterprise portal 7.3 and above from any lower version like SAP Netweaver 7.0, 7.01 and 7.02 might result in a number of Portal Runtime errors.
  • Portal Runtime errors are obtained when navigated to System Administration -> Support.

           support error.JPG

  • In the trace files, following exceptions can be seen:
com.sapportals.portal.prt.component.PortalComponentException: Error in init method
Component : com.sap.portal.support.desk.default      
Caused by: com.sap.portal.prt.om.ObjectNotAvailableException: Object: [com.sap.portal.support.desk.default] load failed                                                                                                                                                            
Caused by: com.sap.portal.prt.broker.PortalComponentInstantiationException: Could not instantiate implementation class com.sap.portal.support.SupportDeskComponent of Portal Component com.sap.portal.support.desk.default because: Could not find implementation class
  • When you try to create / edit a system object or open a folder in the portal content directory, you receive a portal runtime error with an exception id
  • Go to System Administration -> Systems Configuration -> Portal content -> Right click -> New -> System (from template).

        HIL_portal_error.jpg

  • In the trace files, following exceptions can be seen:
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component Application name : com.sap.portal.appdesigner.framework 
Component : pcd:portal_content/com.sap.pct/admin.templates/iviews/editors/com.sap.portal.pcmEditor
Component class : com.sap.portal.admin.propertyeditor.core_functionality.PCMEditor
java.lang.NullPointerException: while trying to invoke the method com.sapportals.htmlb.Component.setParent(com.sapportals.htmlb.Container) of an object loaded from local variable 'component'
  • When trying to view the System Landscape Configuration, a portal runtime error is received.
  • Go to System Administration -> System Landscape:

       System Landscape Overview Error.JPG

  • In the trace files, following exceptions can be seen:
The object found is not an IView: <XXX>
    • Portal runtime errors might be obtained when opening an iView.
  • Also, portal runtime errors might be obtained when creating an iView in the portal. Following exceptions can be seen in the trace files:
com.sapportals.portal.prt.runtime.PortalRuntimeException: The object found is not an IView: <XXX>

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Environment

  • SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

Enterprise Portal 7.0, EP 7.0, Enterprise Portal 7.01, EP 7.01, Enterprise Portal 7.02, EP 7.02, Enterprise Portal 7.03, EP 7.03, Enterprise Portal 7.1, EP 7.1, Enterprise Portal 7.2, EP 7.2, Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5, Upgrade, version change, release change, inaccessible, not working, unsuccessful, migration, cannot access, creation fail , KBA , EP-PIN-PRT , Portal Runtime , EP-PIN-APF , Please use sub components , EP-PIN-PSL , Portal System Landscape , Problem

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