1707738 - Failed to get the document information. (LO 26315) error occurs when opening a dashboards document which contains Live Office connection in BI launch pad | SAP Knowledge Base Article

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1707738 - Failed to get the document information. (LO 26315) error occurs when opening a dashboards document which contains Live Office connection in BI launch pad

Symptom

Open a Dashboards document which contains Live Office connection in BI launch pad, after 20 minutes get the error message.

  • Failed to get the document information. (LO 26315) 

From tomcat logs, the following error can be checked:
com.businessobjects.liveoffice.modules.webi.DocumentInformationException : Failed to get the document information. (LO 26315)


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0
  • SAP BusinessObjects Dashboards 4.0
  • SAP BusinessObjects Live Office (LO) 4.0
  • Web Intelligence (WebI)

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

LO 26315, xc, xlf, swf, xls, xlsx, cx, flash, dashboard , KBA , BI-BIP-LO , Live Office , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-XL , Dashboards and Presentation Design , Bug Filed

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