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1694425 - CrystalRAS "is considered failed because it has stopped 5 time(s) in 60 minute(s)" / "Failed to load RAS setting from system registry. Access is denied"

Symptom

  • Crystal Reports Report Application Server (RAS) fails to start, giving error message "This server is considered failed because it has stopped 5 time(s) in 60 minute(s)."
  • RAS log file has the following error message: "loadServerOptions(): error Access is denied"
  • Event Viewer displays the following errors after the server is restarted,
    "Failed to load RAS setting from system registry. Access is denied". and "This server is considered failed because it has stopped 5 time(s) in 60 minute(s)."

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Environment

  • SAP BusinessObjects Enterprise XI 3.1
  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Windows

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

"loadServerOptions(): error Access is denied", RAS doesn't start, regedit, add loadServerOptions(), loadServerOptions():, "Failed to load RAS setting from system registry. Access is denied" 3.1 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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