SAP Knowledge Base Article - Preview

1694387 - Unable to start services via the Central Management Console.

Symptom

  • Even if the SIA node with BIP or Explorer or Lumira services shows as started on the operating system, the services show as Stopped status in the CMC.
  • While you can enable or disable these services, you cannot start or stop them from the CMC or CCM.
  • "The Server Intelligence Agent for this server is unavailable" message shows on the Properties page for each such service.

    SIA_unavail.png

  • The issue occurs regardless of whether the services belong to BI Platform (eg: APS, AJS, WACS etc) or Explorer or Lumira.
  • If we try to create a new SIA node with same services on such a server using the CCM the add node wizard, it fails with 
    Transport error: Communication failure (FWM 00001)


    install_error.png

 


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Environment

  • BUSINESSOBJECTS ENTERPRISE (BOE) XI 3.1 All Patch levels
  • BUSINESS INTELLIGENCE (BI) PLATFORM 4.x All Patch levels
  • EXPLORER Blade Edition All patch levels
  • Lumira Server for BI Platform All patch levels

Keywords

3.0 3.1 4.0 4.1 3.x 4.x Explorer CMC respond stop start network firewall issue cannot add new SIA node , KBA , BI-RA-EXP , Polestar, Explorer , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-LUM-SRV , SAP Lumira Server , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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