SAP Knowledge Base Article - Preview

1692659 - Unable to refresh Report: Failed to load database information using Crystal Reports 2011 and 2013 on AIX / Linux


When refreshing a report using SAP BusinessObjects BI Launchpad, the following error message is shown:

The viewer could not process an event. Error in file ps_8300366ddc9aba12.rpt: Failed to load database information

Error Code: 0




  • SAP BusinessObjects Business Intelligence 4.0
  • SAP BusinessObjects Business Intelligence 4.1
  • Linux


SAP BusinessObjects Business Intelligence platform 4.0


Connecton to DB2 Oracle BW SAP sqllib tns tnsnames sqlplus CrystalReports rpt Crystal catalog rs6000 rs6000_64 linux_x86 linux_x64 crpe crdb throwWebReportingException WebReportingException middleware AIX Solaris Linux RedHat SuSE Enterprise path environment env LIBPATH LIBDIR BINDIR LD_LIBRARY_PATH sqllib db2profile ORACLE_HOME ORACLE_BASE ldd , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

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