1691493 - When Installing/Updating SAP Business Intelligence 4.0/4.1 Installer fails with an error "Installer has detected that a previous operation did not complete" | SAP Knowledge Base Article

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1691493 - When Installing/Updating SAP Business Intelligence 4.0/4.1 Installer fails with an error "Installer has detected that a previous operation did not complete"

Symptom

When installing SAP Business Intelligence 4.0/4.1 Update / SAP Crystal Reports Server 2011/2013 update installer fails during install or uninstall or change operation with one of the following errors:

  • Installer has detected that a previous operation did not complete under another user. Program will exit.
  • Installer has detected that a previous operation did not complete.  Do you want to resume?
  • A Fatal error has occurred which has caused the installer to quit. Please gather any %TEMP% and installer logs to present to your support personnel
  • Prerequisite check : Summary of any missing critical or optional prerequisites.
    BI platform server 4.0 installed               Critical              Failed

Incomplete+Operation+Detected.png


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Environment

  • SAP Business Intelligence 4.0/4.1
  • SAP Crystal Reports Server 2011/2013
  • All Supported Operating Systems
  • SAP Design Studio 1.6 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

patch, install, change, modify, uninstall, previous, operation, complete, InstallManifest.sqlite, SQLlite browser, Bi, 4, 4.0, 4.1, crystal, server, update,installer,updating , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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