SAP Knowledge Base Article - Preview

1689938 - The work mode buttons still visible though the Telephone/Chat/Email channel has been removed from the toolbar profile

Symptom

The Ready/Not Ready buttons are still visible in the IC WebClient even though the Telephone/Chat/Email Channel has been removed from the Toolbar Profile.


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP enhancement package 1 for SAP CRM 7.0

Product

SAP Customer Relationship Management 7.0 ; SAP enhancement package 1 for SAP CRM 7.0

Keywords

Context Area, USAGEWORKMODES, WorkMode , KBA , CRM-IC-CHA-TEL , Telephony Integration , How To

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