SAP Knowledge Base Article - Preview

1688743 - Error "Failed to load database information" when scheduling or viewing any Oracle-based Crystal Report in BI 4.x


When viewing a Crystal Report , the following error is returned: "Error in File XXXX.rpt: Failed to load database information".




  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • Crystal Reports 2011 / 2013 / 2016
  • Windows / Unix / Linux
  • All supported Oracle Databases


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2


cr2011 cr2013 11 12 11g 12g connectivity configure configuration 32 64 bit 32bit 64bit clients drivers suse aix linux window crystal report failed to load database information oracle middleware 4.x 4.0 4.1 4.2 cr 2016 2011 2013 2016 bi schedule view refresh ORACLE_HOME ORACLE_HOME32 LIBPATH LIBPATH32 BOE_USE_32BIT_ENV_FOR RHEL , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CRS , SAP Crystal Server , Problem

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