1682451 - Error: "Either the remote CMS cannot be reached, or the logon credentials are incorrect. INS00013” while installing the web-tier and Mobile components on 4.X system | SAP Knowledge Base Article

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1682451 - Error: "Either the remote CMS cannot be reached, or the logon credentials are incorrect. INS00013” while installing the web-tier and Mobile components on 4.X system

Symptom

  • Unable to logon to the CMS of the SAP BusinessObjects Business Intelligence Platform 4.X while installing the Mobile services on a dedicated machine.
  • Error: "Either the remote CMS cannot be reached, or the logon credentials are incorrect. INS00013” while installing the server components of SAP BusinessObjects Mobile 4.0 on a standalone machine.

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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.X.
  • SAP BusinessObjects Business Intelligence Platform 4.X Web-tier and Mobile component.
  • Windows Server 2012

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

INS00013, Mobile, 4.0, server components, Business Intelligence Platform, CMS. BI4, DMZ , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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