1681329 - Upgrading BO Data Services XI4.0 | SAP Knowledge Base Article

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1681329 - Upgrading BO Data Services XI4.0

Symptom

Reinstallation of Data Services 4.0 SP1 fails after a crash due to an unexpected reboot

The first installation stopped with the following message:
usinessObjects\InstallData\InvocationData\10\install\0-3-2-22-0\
17:22:42.921 Running action: DSAccessDatabaseEngineInstall
(dataservices.install64bitmsace-4.0-core-64,14.0.1.142) <0, 3, 2, 22, 0>17:22:42.921 Action args:
17:22:42.921 INSTALLDIR: [INSTALLDIR]Data Services\ext\microsoft
17:22:42.921 Action properties:
17:22:42.921 setup.core.prime-4.0-core$INSTALLDIR: d:\Program Files
(x86)\SAP BusinessObjects\
17:22:42.921 Performing action in EXECUTE mode.
17:22:42.921 Action id: DSAccessDatabaseEngineInstall
17:22:42.921 Source name: DSCustomAction.dll
17:22:42.921 Source type: sharedlib
17:22:42.921 Source entry pt: DSAccessDatabaseEngineInstall
17:22:42.921 Action source dir: d:\Program Files (x86)\SAP
BusinessObjects\InstallData\InstallCache\dataservices.install64bitmsace-4.0-core-64\14.0.1.142\
17:22:42.921 Action model: 64
17:22:42.921 ExecuteAction: calling actionExecutor->ExecuteAction()
17:22:42.921 NativeActionExecutor calling action out-of-proc.
17:22:42.937 Path to action agent executable: d:\Program Files (x86)
\SAP BusinessObjects\InstallData\setup.engine\plat64\actionagentproc.exe17:22:42.937 Action connection attempt 1
17:22:42.937 Found free listening port for action agent server: 4520
17:22:42.937 AgentServer listening on port 4520 for remote action
process
17:22:42.937 Main thread is waiting for listening socket to be ready...
17:22:42.937 Server accepted actionagentproc connection
17:22:42.937 AgentServer connected to: 127.0.0.1:4520
17:22:42.937 Current working dir: D:\BO_4\BODS\Sicherung_bods32\
17:22:42.937 NativeActionExecutor: temporarily updating path. Adding to
path: d:\Program Files (x86)\SAP
BusinessObjects\InstallData\InstallCache\dataservices.install64bitmsace-4.0-core-64\14.0.1.142\actions\
17:22:42.937 Set environment variable 'Path': 'd:\Program Files (x86)
\SAP
BusinessObjects\InstallData\InstallCache\dataservices.install64bitmsace-4.0-core-64\14.0.1.142\actions\'.
17:22:42.9 37 Prepend to environment variable 'Path': 'd:\Program Files
(x86)\SAP
BusinessObjects\InstallData\InstallCache\dataservices.install64bitmsace-4.0-core-64\14.0.1.142\actions\;D:\oracl e\CLIENT\10.2.0
\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32
\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\PRO GRA~2\BMCSOF~1
\Patrol3\bin'.
17:22:42.937 NativeActionExecutor: calling action entry point.
17:22:43.031 [DSInstallMSACEDist]: Calling command: "d:\Program Files
(x86)\SAP BusinessObjects\Data
Services\ext\microsoft\AccessDatabaseEngine_x64.exe" /quiet
17:22:55.390 Action execution process terminated with non-zero exit
code: 1073807364.

Event view error after initial reboot:

msiexec.exe
S030A1247
No title for this reason could be found
0x80030002
restart
The Windows Installer initiated a system
restart to complete or continue the configuration of 'Microsoft Access
database engine 2010 (English)'.
NT AUTHORITY\SYSTEM
0200038000000000000000000000000000000000000000000000000000000000
0000000000000000

 

Problem Event Name: APPCRASH
   Application Name: actionagentproc.exe
   Application Version: 14.0.2.364 Application Timestamp: 4de96f27
   Fault Module Name: MSVCR80.dll
   Fault Module Version: 8.0.50727.6195
   Fault Module Timestamp: 4dcdd833
   Exception Code: 40000015
   Exception Offset: 0000000000006a68
   OS Version: 6.1.7601.2.1.0.274.10
   Locale ID: 1031
   Additional Information 1: 2047
   Additional Information 2: 204723044b99ac22764f227e6b387df4
   Additional Information 3: 05c0
   Additional Information 4: 05c065c53f107307c643560912e601d7....


Restart the setup to see the following messages at the end of
the logfile:

09:41:58.741 Running action: DSAccessDatabaseEngineInstall
(dataservices.install64bitmsace-4.0-core-64,14.0.1.142) <0, 3, 2, 22, 0>09:41:58.741 Action args:
09:41:58.741 INSTALLDIR: [INSTALLDIR]Data Services\ext\microsoft
09:41:58.741 Action properties:
09:41:58.741 setup.core.prime-4.0-core$INSTALLDIR: d:\Program Files
(x86)\SAP BusinessObjects\
09:41:58.741 Found product uitext in: D:\BO_4\BODS\51041690_1\51041690
\DATA_UNITS\SBOP_DS_40_WIN64\dunit\product.dataservices64-4.0-core-32
\setup.ui.framework\uitex t\dataservices64\product.lang_en.uitext.xml
09:41:58.756 Parsing file: D:\BO_4\BODS\51041690_1\51041690
\DATA_UNITS\SBOP_DS_40_WIN64\dunit\product.dataservices64-4.0-core-32
\setup.ui.framework\uitex t\dataservices64\product.lang_en.uitext.xml
09:41:58.756 File Parsing successful....
09:41:58.756 Number of strings parsed: 405
09:41:58.772 Found framework uitext in: D:\BO_4\BODS\51041690_1\51041690\DATA_UNITS\SBOP_DS_40_WIN64\dunit\product.dataservices64-4.
0-core-32
\setup.ui.framework\uitex t\framework\setup.ui.framework.lang_en.uitext.xml
09:41:58.787 Parsing file: D:\BO_4\BODS\51041690_1\51041690
\DATA_UNITS\SBOP_DS_40_WIN64\dunit\product.dataservices64-4.0-core-32
\setup.ui.framework\uitex t\framework\setup.ui.framework.lang_en.uitext.xml
09:41:58.787 File Parsing successful....
09:41:58.787 Number of strings parsed: 386
09:41:58.803 Parsing file: d:\Program Files (x86)\SAP
BusinessObjects\InstallData\setup.engine\uitext\setup.engine.lang_en.uitext.xml
09:41:58.803 File Parsing successful....
09:41:58.803 Number of strings parsed: 136
09:41:58.803 Performing action in EXECUTE mode.
09:41:58.803 Action id: DSAccessDatabaseEngineInstall
09:41:58.803 Source name: DSCustomAction.dll
09:41:58.803 Source type: sharedlib
09:41:58.803 Source entry pt: DSAccessDatabaseEngineInstall
09:41:58.803 Action source dir: d:\Program Files (x86)\SAP
BusinessObjects\InstallData\InstallCache\dataservices.install64bitmsace-4.0-core-64\14.0.1.142\
09:41:58.803 Action model: 64
09:41:58.819 ExecuteAction: calling actionExecutor->ExecuteAction()
09:41:58.819 NativeActionExecutor calling action out-of-proc.
09:41:58.819 Path to action agent executable: d:\Program Files (x86)
\SAP BusinessObjects\InstallData\setup.engine\plat64\actionagentproc.exe09:41:58.819 Action connection attempt 1
09:41:58.819 Found free listening port for action agent server: 4520
09:41:58.819 AgentServer listening on port 4520 for remote action
process
09:41:58.819 Main thread is waiting for listening socket to be ready...
09:41:59.147 Server accepted actionagentproc connection
09:41:59.147 AgentServer connected to: 127.0.0.1:4520
09:41:59.162 Current working dir: D:\BO_4\BODS\51041690_1\51041690
\DATA_UNITS\SBOP_DS_40_WIN64\
09:41:59.162 NativeActionExecutor: temporarily updating path. Adding to
path: d:\Program Files (x86)\SAP
BusinessObjects\InstallData\InstallCache\dataservices.install64bitmsace-4.0-core-64\14.0.1.142\actions\
09:41:59.162 Set environment variable 'Path': 'd:\Program Files (x86)
\SAP
BusinessObjects\InstallData\InstallCache\dataservices.install64bitmsace-4.0-core-64\14.0.1.142\actions\'.
09:41:59.1 62 Prepend to environment variable 'Path': 'd:\Program Files
(x86)\SAP
BusinessObjects\InstallData\InstallCache\dataservices.install64bitmsace-4.0-core-64\14.0.1.142\actions\;D:\oracl e\CLIENT\10.2.0
\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32
\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\PRO GRA~2\BMCSOF~1
\Patrol3\bin'.
09:41:59.162 NativeActionExecutor: calling action entry point.
09:41:59.272 GetInstallEntryProductRevisionedId(): no install entry
found with id: product.dataservices64-4.0-core-32
09:41:59.272 Error: Assert
(upgradeInfo.installedAtCurrentRevisionOrHigher) failed in
file .\TargetInstallStateCalculator.cpp line 64

912e601d7


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Environment

  • DS 14.0 SP1
  • SBOP DATA SERVICES 4.0 SP01
  • MULTI OS :
    WINDOWS/LINUX/AIX/SOLARIS (64B)
    SBOP DS DESIGNER 4.0 SP01
    WINDOWS (32B) & WINDOWS (64B)
    Number 51041690
  •  

Product

SAP Data Services 4.0

Keywords

BODS, DS, upgrade, APPCRASH, ationagentproc.exe, reboot, non-zero exit , KBA , EIM-DS , Data Services (Use Subcomponent) , Problem

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