1672939 - Error : "Account Information Not Recognized: Active Directory Authentication failed to log you on.. (FWM 00006)" when logon to Bi Launchpad with AD SSO | SAP Knowledge Base Article

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1672939 - Error : "Account Information Not Recognized: Active Directory Authentication failed to log you on.. (FWM 00006)" when logon to Bi Launchpad with AD SSO

Symptom

Error : "Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)" when logon to BI launchpad with Windows AD SSO.

The stdout.log file shows that the there is a problem with the service account:

[DEBUG] Mon Jun 08 12:57:23 CEST 2009 jcsi.kerberos: Available KDC found: /172.16.0.27:88
[DEBUG] Mon Jun 08 12:57:23 CEST 2009 jcsi.kerberos: Sending message to KDC: /172.16.0.27:88
[DEBUG] Mon Jun 08 12:57:23 CEST 2009 jcsi.kerberos: Sending TCP request: /172.16.0.27:88
[DEBUG] Mon Jun 08 12:57:23 CEST 2009 jcsi.kerberos: connected; sending length and request...
[DEBUG] Mon Jun 08 12:57:23 CEST 2009 jcsi.kerberos: sent request; reading response length...
[DEBUG] Mon Jun 08 12:57:24 CEST 2009 jcsi.kerberos: read length; reading 104-byte response...
[DEBUG] Mon Jun 08 12:57:24 CEST 2009 jcsi.kerberos: --- got 104-byte response, initial byte = 0x7e
[DEBUG] Mon Jun 08 12:57:24 CEST 2009 jcsi.kerberos: Message sent sucessfully to KDC: /172.16.0.27:88

The size of the response is too small (104 bytes in this example) and there is not answer from the KDC


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Windows 2008

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

single sign on, ad, aso, active directory, vintela, bi4, bi40, cmc, launchpad, FWM 00006, keytab , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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