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1671159 - All jobs stay in PENDING state - jobserver is running but jobserverchild does not start

Symptom

  • Scheduled jobs stay in PENDING state.
  • Windows Event Viewer has: The description for Event ID 45388 from source BusinessObjects_JobServer cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
  • As well as: "Subprocess (Job Server Child) could not be started. Reason: Couldn't get IJob interface or writing IAudit: Pipe exception. Reason: jobserverchild (ReplicationSchedulingService WebIJavaSchedulingService, 0, Timeout waiting for Child [752] to register ([120]seconds)."

Enabling jobserver and jobserverchild tracing does not create any logs for the jobserverchild but the jobserver logs has a similar entry:

2012/01/07 14:12:31.429|==| | | 5160|9552| |||||||||||||||[jobserver]::createNewChildProcess(): Creating process [C:/Program Files/Business Objects/javasdk/jre/bin/java.exe] with command line [ "-Dbobj.enterprise.home=C:/Program Files/Business Objects/BusinessObjects Enterprise 12.0/" "-Ddestination.wrapper.path=C:/Program Files/Business Objects/common/4.0/java\jni\win32_x86\DestinationWrapper.dll" "-Dbusinessobjects.logging.path=C:/Program Files/Business Objects/BusinessObjects Enterprise 12.0/Logging/" "-Ddestination.dll.path=C:/Program Files/Business Objects/BusinessObjects Enterprise 12.0/win32_x86" -Djava.net.preferIPv4Stack=false -Xmx900m -Xincgc -server -classpath "C:/Program Files/Business Objects/common/4.0/java/lib//JobServerChild.jar;C:/Program Files/Business Objects/common/4.0/java/lib//external/certj.jar;C:/Program Files/Business Objects/common/4.0/java/lib//external/jsafe.jar;C:/Program Files/Business Objects/common/4.0/java/lib//external/asn1.jar;.;C:\PROGRA~1\IBM\SQLLIB\java\db2java.zip;C:\PROGRA~1\IBM\SQLLIB\java\db2jcc.jar;C:\PROGRA~1\IBM\SQLLIB\java\sqlj.zip;C:\PROGRA~1\IBM\SQLLIB\java\db2jcc_license_cisuz.jar;C:\PROGRA~1\IBM\SQLLIB\java\db2jcc_license_cu.jar;C:\PROGRA~1\IBM\SQLLIB\bin;C:\PROGRA~1\IBM\SQLLIB\tools\db2XTrigger.jar;C:\PROGRA~1\IBM\SQLLIB\java\common.jar; C:\Program Files\Business Objects\javasdk\" com.businessobjects.js.child.JobServerChild -cmdLine cmdLine=%22C%3A%2FProgram+Files%2FBusiness+Objects%2Fjavasdk%2Fjre%2Fbin%2Fjava.exe%22+%2DjavaArgs+Xmx900m%2CXincgc%2Cserver+%2DloggingPath+%22C%3A%2FProgram+Files%2FBusiness+Objects%2FBusinessObjects+Enterprise+12.0%2FLogging%2F%22+%2DobjectType+CrystalEnterprise.JavaScheduling+%2DmaxDesktops+0+%2Dclasspath+%22C%3A%2FProgram+Files%2FBusiness+Objects%2Fcommon%2F4.0%2Fjava%2Flib%2F%2Fexternal%2Fcertj.jar%3BC%3A%2FProgram+Files%2FBusiness+Objects%2Fcommon%2F4.0%2Fjava%2Flib%2F%2Fexternal%2Fjsafe.jar%3BC%3A%2FProgram+Files%2FBusiness+Objects%2Fcommon%2F4.0%2Fjava%2Flib%2F%2Fexternal%2Fasn1.jar%22+%2Dtype+outproc+%2DmaxChildReqs+1+%2DcheckChildForNonExistence+1+%2Dforceterminate+%2Dtrace+%2Dfg+%2Drestart+%2Dpidfile+%22C%3A%5CProgram+Files%5CBusiness+Objects%5CBusinessObjects+Enterprise+12.0%5Cserverpids%5CGAL_GAL.AdaptiveJobServer.pid%22+%2Dprotocol+default+%2Dns+gal02091.server.example.com%3A6400+%2Dname+GAL.AdaptiveJobServer+%2Dlib+%22ReplicationSchedulingService+WebIJavaSchedulingService%22+%2Ddir+%22C%3A%5CProgram+Files%5CBusiness+Objects%5CBusinessObjects+Enterprise+12.0%5CData%5CprocSched%5CGAL.AdaptiveJobServer%22+%2Durlfile -type mixedproc -parentIOR IOR:010000001b00000049444c3a506172656e744368696c642f506172656e743a312e300000010000000000000066000000010101002300000067616c30323039312e676179646f6e2e6c616e64726f7665722e666f72642e636f6d00641a05206e10000000000000000e4f084fd89a0a000000000001000000010000001400000001000000010001000000000000010100000000000200 -childPID CHILD9].

As well as:

2012/01/07 13:59:25.648|==| | | 5160|8076| |||||||||||||||[jobserver]::newIJob(): [Couldn't get IJob interface or writing IAudit: Pipe exception. Reason: jobserverchild (ReplicationSchedulingService WebIJavaSchedulingService, 0, Timeout waiting for Child [4600] to register ([120]seconds). ]

Running ProcessMonitor (available from Microsoft) shows the following:

ProcessMonitor.exe showing the java process trying to start:

processmonitor.png


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1 / 4.2)
  • Windows
  • Issue is hypothesised to affect Unix/Linux as well

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

status webi crystal reports deski desktop intelligence webintelligence , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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