SAP Knowledge Base Article - Preview

1667871 - Some functions not work when web dispatcher is used due to URL conversion on CRM WebUI

Symptom

When Web Dispatcher is being used, some problems happen due to URL request conversions:

  • A page with error "service cannot be reached - The termination occurred in system with error code 400 and for the reason Session not found" is returned when pressing 'Export to Spreadsheet' icon to export a result list to Excel spreadsheet file.
  • A logon dialog pops up when click 'Interactive Script Editor'.
  • Also, you may find the URL in assignment block "attachments" of E-mail overview (View: CRMCMP_EMWB/AttachmentsOV under Email Workbench) cannot be opened with error: The page cannot be displayed.
  • When above problems happen, from httpwatch trace, it is seen that, the web dispatcher URL is changed to the application server specific URL. 

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Call was terminated, Corresponding service is not available, HTTPURLLOC , KBA , CA-WUI-UI , User Interface , CRM-IC-SCR , Scripting , CA-WUI-APF , Application Frame , Problem

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