SAP Knowledge Base Article - Preview

1660069 - How to contact SAP Contracts Department for contract-related questions or issues


Common contract-related questions/topics are listed here:

  • How to contact SAP Contracts Department
  • Deleting an installation
  • Reactivate an installation
  • Company name change
  • Request to create a new installation number
  • Check on the status of a new installation request
  • Missing contractual assigned product licenses
  • Request for information on a contract volume status
  • Adding the SU role to an installation for SAP Partner Support
  • Partner / end user customer account changes or questions
  • Partner S-User authorizations for end user customer accounts
  • Register a database license purchased through database vendor
  • Request to assign or extend a maintenance frame for an installation
  • Company address change (or you can contact SAP Account Manager per KBA 2602869)
  • Request for new or updated hardware data on an installation (add or modify the OS and Database for an installation)
  • Error: You do not have a maintenance contract for this installation. Please contact SAP Contracts to arrange for a maintenance contract
  • Error: A valid maintenance agreement does not exist for this systems' installation. Please contact your SAP Contract Department.
  • Error: There is no valid maintenance agreement to install this system, please contact the SAP Customer Service Department.



  • SAP Contract Department
  • SAP ONE Support Launchpad
  • SAP Support Portal


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