1660069 - How to contact SAP for contract-related questions or issues | SAP Knowledge Base Article

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1660069 - How to contact SAP for contract-related questions or issues


Common contract-related questions/topics are listed below. Be sure to use the online form described in this article since SAP Product Support cannot assist with these types of issues or inquiries through support incidents.

  • Request to delete an installation
  • Request to reactivate an installation
  • Request to create a new installation number
  • Check on the status of a new installation request
  • Missing contractual assigned product licenses
  • Request for information on a contract volume status
  • Partner / end user customer account changes or questions
  • Partner S-User authorizations for end user customer accounts
  • Register a database license purchased through database vendor
  • Request to assign or extend a maintenance frame for an installation
  • Request for new or updated hardware data on an installation (add or modify the OS and Database for an installation)
  • Error: You do not have a maintenance contract for this installation. Please contact SAP Contracts to arrange for a maintenance contract
  • Error: A valid maintenance agreement does not exist for this systems' installation. Please contact your SAP Contract Department.



  • SAP ONE Support Launchpad
  • SAP Contract Department


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