SAP Knowledge Base Article - Preview

1660069 - How to contact SAP Contracts Department for contract-related questions or issues


Please contact SAP Contracts for the following questions/issues:

  • Request to reactivate a deleted installation
  • Request to change the company name (KBA 2098930)
  • Request to change the company address (KBA 2602869)
  • Request to delete a customer number
  • Check the pending status of a new installation request (KBA 1773826)
  • Installation number is missing or not visible in Launchpad (KBA 1850002)
  • Request to assign or extend a maintenance frame for an installation (KBA 1850002)
  • Issue deleting an installation number using the self-service option (KBA 1784225)
  • Request to create a new installation number if the self-service form does not work (KBA 1773826)
  • Missing contractual assigned product licenses
  • Request for information on a contract volume status
  • Adding the SU role to an installation for SAP Partner Support (to link partner to end user installation)
  • Partner / end user customer account changes or questions
  • Partner S-User authorizations for end user customer accounts
  • Register a database license purchased through database vendor
  • Request to add or replace the Operating System and/or Database for installations (KBA 2745518)
  • Error: You do not have a maintenance contract for this installation. Please contact SAP Contracts to arrange for a maintenance contract
  • Error: A valid maintenance agreement does not exist for this systems' installation. Please contact your SAP Contract Department.
  • Error: There is no valid maintenance agreement to install this system, please contact the SAP Customer Service Department.



  • SAP Contract Department
  • SAP ONE Support Launchpad


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