SAP Knowledge Base Article - Preview

1654413 - Use of Problem Steps Recorder (PSR.EXE) in Incident Analysis.

Symptom

It is necessary to open an incident with SAP Support, a method of describing the issue is required which will be clear to the SAP Global Support Organization.

The tool is available only from Windows 7, it is not downward compatible with any previous versions of Windows nor is it applicable for other Operating Systems like MAC OS.


The tool will capture data from any source irrespective of release or support package level. No product validity or release are restricted, the tool is applicable for any products which are running on the Windows 7 operating system and higher.


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Environment

  • SAP Supplier Relationship Management (SRM)
  • SAP enhancement package for SAP Supplier Relationship Management

Product

SAP Supplier Relationship Management all versions ; SAP enhancement package for SAP Supplier Relationship Management all versions

Keywords

problem steps recorder, user interface, UI, reproduce, support, help, psr, cross application, issue, incident, message, screen capture. , KBA , SRM , Supplier Relationship Management , How To

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